Privacy Policy

Last revised: 14 February 2022

Fine Exchange Privacy Policy

Our contact details


Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM


FINE EXCHANGE LTD (“Fine Exchange”, “we”, “us”,“our”) operates a digital currency exchange via,, other sub-domains, any associated web-based and mobile applications, Chatbots, Plugins, Extensions, and APIs (collectively, “Website” or “Services” or “Platform”).

Type of Personal Information We Collect

When you use Fine Exchange, We may collect and process the following information:

  • Identity Data: Your first name, middle name, surname, date of birth, nationality, country of residence.

  • Contact Data: Your address (business and/or residential), phone number(s), email address and any other contact details you may provide.

  • Profile Data: The data regarding your deposits, withdrawals and trades on the Website and any digital currency wallet addresses.

  • Usage Data: We may process data regarding your use of the Services, including incidence of download and deletion, average time spent, means of connection, operating system, any problems reported, your IP address, device type, and number and frequency of logins.

How We Get The Personal Information And Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons :

  • To set up your account and enable you to use the Services
  • To comply with our anti-money laundering and know your customer obligations
  • To maintain comprehensive and accurate records
  • To provide our customer support Services
  • To inform you of any changes we make to any of the Services, the terms that govern them or this Privacy Policy
  • To inform you of any new features or products, or updates to existing Services, we may make available from time to time
  • To allow you to exchange digital currency (as and when this feature is offered)
  • To develop new Services
  • To comply with a legal obligation
  • To fulfil our contractual obligations to you

To the extent permitted under the applicable law, We may collect certain types of information automatically, such as whenever you interact with the Website or use the Services. We use the information that you have given us in order to :

  • Manage and operate our Services
  • Analyse and improve our existing Services
  • Identify any problems, defects or issues with the Services
  • Fulfil our contractual obligations to you
  • Maintain comprehensive and accurate records
  • Provide our customer support Services

We may share this information with selected third parties that we have instructed to help us provide the Services to you. Such third parties may process and store your personal data in geographically distributed data centres.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are :

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting our email (mentioned above).

(b) We have a contractual obligation.

(c) We have a legitimate interest.

(d) We have a legal obligation.

How We Store Your Personal Information

Your information is securely stored throughout the geographically distributed servers.

However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal information. When registering with our Website, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account.

If you request by our contact email to deactivate your Fine Exchange account, we will mark your account in our database as “Deactivated”, but will keep your account information for as long as necessary to fulfill the purposes for which we collected it or for as long as required under relevant laws based on the type of account information.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by above provided contact email if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by above provided contact email .

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website:

Changes To Our Privacy Policy

Any changes we may make to this Privacy Policy in the future will be displayed on the Website and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.